Pricing — WordPress Support Desk

Pricing

We love WordPress, and we know you will too. If you’re new to WordPress, we understand that there’s a learning curve you need to overcome and we’re here to help! Whether you’re an advanced WordPress user or a novice, having someone maintain your site is crucial. Preventing site downtime, filling in security gaps and maintaining site performance is what we’re all about. Not only do you get top of the line WordPress coverage, but you also get unlimited access to all of our video and written tutorials. We know that you like to educate yourself and we want to help you become a WordPress expert! That being said, our tutorials show you everything from changing a user’s password to modifying portions of your web site. They’re all very easy to follow and we’re always adding new ones.

Exceptional Service. Unbeatable Prices.

Fully Monitored Site Backup Every
Off-site Backups
Monthly Development Hours
Monthly Phone Tutoring
Access to Video and Written Tutorials
SEO Management
WordPress Site Optimization
SPAM Protection
Security Management
WordPress and Plugin Updates
Update Turn-Around Time
24 Hour Support
Emergency Response
Plugin and Theme Recommendations
Free Access to Our Custom Themes

Basic

$65

per month

Week
Yes
-
15 Minutes
Yes
-
Monthly
Yes
Monthly
Yes
3 Days
Yes
24 Hours
Yes
Yes
Sign Up

Standard

$100

per month

2 Days
Yes
.25 Hours
30 Minutes
Yes
-
Monthly
Yes
Monthly
Yes
2 Days
Yes
24 Hours
Yes
Yes
Sign Up

Advanced

$150

per month

24 Hours
Yes
.50 Hours
45 Minutes
Yes
Yes
Biweekly
Yes
Weekly
Yes
36 Hours
Yes
12 Hours
Yes
Yes
Sign Up

Premier

$200

per month

12 Hours
Yes
1 Hour
1 Hour
Yes
Yes
Weekly
Yes
Daily
Yes
12 - 24 Hours
Yes
6 Hours
Yes
Yes
Sign Up

No Contracts! No Hidden Fees! – New customers take 5% off a purchase of 6 months, or 10% off the first year!

Got Questions? Get Answers.

What is “Phone Tutoring”?

“Phone tutoring” is a service we offer in an effort to help you better understand how to use WordPress. If you’ve got questions about how to use your web site, what something does, or just a general WordPress inquiry, we’re here to help. Each package (above the Basic Package) comes with a specific amount of included phone tutoring time. Should you need more than the included time, you can purchase it by the half hour or by the hour. If you are not currently a customer of ours but wish to hire us for tutoring, that is also an option.

Prices for existing WordPress Support Desk customers:
Half hour: $35 | Hour: $50

Prices for non-existing WordPress Support Desk customers:
Half hour: $45 | Hour: $65

What are off-site backups?

We will backup your content and transfer it to our secure server. The benefit of having an off-site backup is that of knowing your content is safely and securely being stored elsewhere, should your site get hacked or your server encounter any sort of detrimental issue. During these backups you will also receive a local backup, if you wish, that will remain on your server and can even be emailed to you.

What does your “WordPress Site Optimization” cover?

Through this service we will review and monitor the performance of your web site. We will make the necessary adjustments and recommendations to keep your web site loading quickly and performing optimally.

What do you mean by “Emergency Response”?

Should something detrimental happen to your web site, we’re here to help you restore things and get the site back into working order. Depending on the package that you have, we will respond within the designated time.

What are “Development Hours”?

“Development hours” is allotted time that is included in your package. During this time our team will give you free development services, such as changing colors or making alterations to your WordPress web site. Each package (above the Basic Package) comes with a specific amount of included development time. Should you need more than the included time, you can purchase it by the half hour or by the hour. If you are not currently a customer of ours but wish to hire us for development, that is also an option.

Prices for existing WordPress Support Desk customers:
Half hour: $45 | Hour: $60

Prices for non-existing WordPress Support Desk customers:
Half hour: $55 | Hour: $65

What does your “SEO Management” entail?

SEO means very many things to different people. It’s very hard for us to cover all bases under a small monthly fee, but we aim to get your site’s SEO off the ground. We focus on organic SEO and monitor your keywords, meta tags, proper heading tags and things of that nature. We will individually review each article you post and make sure you are using the SEO options we implement to the very best of their ability. We will also monitor your site’s position on the leading search engines and make a valiant effort to help them climb the ranks.

Can you explain your “Security Management” service?

Surely. Here, we monitor your web site and make sure all of the loose ends are tightened up. We will lock down the database, secure the files by assuring all of the permissions are accurate, and we will actively monitor the site to make sure no one or nothing is trying to break in. We will also make the necessary adjustments needed to secure existing WordPress installs should your existing site be in jeopardy.